* This option is meant for School Education only to procure Windows7 Prof. upgrade and other Software under PIL Scheme of M/s Microsoft.

Note: Excise Duty/Custom Duty exemption at actuals will be applicable for Education & Research Departments having Excise Duty/Custom Duty exemption certificate under Government of India Notification no. 10/97 and 51/96 etc.

OPTIONAL ITEMS WITH COMPUTER SYSTEM

RATE CONTRACT OF COMPUTER SERVER VALID UPTO 31.04.2012

THE VENDORS & MAKES EMPANELLED FOR COMPUTER SYSTEMS AT PRESENT ARE AS FOLLOWS

Annexure-I
Intel Core i3-2100 Processor with Intel 6 Series Chipset with Windows 7 Prof. OS

Annexure-II
Intel Core i3-2100 Processor with Intel 6 Series Chipset with Windows Starter OS

Annexure-III
Intel Core i5-2400 Processor with Q67 Chipset with Windows 7 Prof. 64-bit OS

Annexure-IV
HP ML 350 G6 Server

Mode of Purchase:-
The Indenting Departments/Organizations shall be at liberty to either place the orders through HARTRON or directly with the vendors at the rate contracts recommended above. In case the orders are placed through HARTRON, the Corporation would be responsible for inspections and delivery and charge the agency charges, as applicable, over and above the contracted prices. In case of direct orders, the HARTRON agency charges would not be payable but the responsibility for inspections and delivery would rest with the indenting Departments/Organizations. In case where the Departments/Organizations decide to place the orders through HARTRON during the period of rate contract, the MD HARTRON would also seek the preference of brands/makes from HODs/Secretaries of such indenting departments and place the orders accordingly. Wherever, the indenting department did not indicate any preference, the orders would be placed to the lowest bidder. Further, in case of non supply of dust cover & mouse pad Rs. 125/- will be deducted per computer from the R/C price.

Terms and conditions:-
1. Price: The total F.O.R. destination prices mentioned in Purchase Order are inclusive of current excise duty, freight, insurance, Sales Tax etc. No change in any other duties, including Sales Tax, Custom Duties, effect due to devaluation of Rupee shall be entertained.

2. Configuration: Systems matching the configuration and sub assemblies (model and make) of the system offered for evaluation will only be accepted for testing.

3. Service support: Supplier will depute a maintenance and service support team with spare parts (at no cost of Govt.) for each block of 100 computer/servers to provide prompt service during the warranty period and AMC period, if awarded.

4. Pre-delivery inspection: Before taking delivery, every system will be inspected and tested. Computer/server systems will be subject to bench marking test (WIN bench/AMI-DIAGS) and also continuous run test for a period of 24 hrs. These tests will be carried out at vendor's premises at vendor's cost. It is a responsibility of the vendor to make necessary testing facility available at his place. The tested systems shall be sealed for delivery. Supplier shall inform to HARTRON at least Seven days in advance for pre-inspection.

5. Identification Mark: Every system should have identification mark and the identification mark No. will be provided by HARTRON after the successful inspection of the respective product.

6. Packing: All goods should be packed properly to avoid breakage and pilferage in transit.

7. Packing List: Packing list is to be provided with the delivery challan.

8. Transit Insurance: The supplier has the responsibility to get the transit insurance at his own cost.

9. Rejection: All goods to be supplied which are not as per specification or are not of standard quality are liable to be rejected and returned to you at your own risk and cost. In case any of the material supplied by you is rejected and is lying stored with us, the same shall be at your own risk.

10. Payment Terms: For empanelled vendors with HARTRON from the last 5 or more financial years continuously and rated satisfactory for after sale service and delivery period, the payment terms would be 95% after inspection (wherever applicable) and delivery, balance 5% payment within one month from the date of installation by obtaining one time performance security of Rs. 5.00 lacs in addition to Rs. 2.50 lacs as EMD upto the order value of Rs. 2.50 Crores. For remaining vendors payment terms will be 90% on inspection and delivery. Balance 10% payment will be made after satisfactory installation and on submission of 10% bank guarantee valid for a period of 37 months (warranty period + one month) + the period of AMC to the extent availed. Bank guarantee shall be retained by HARTRON. 10% Bank Guarantee will be released after completion of period of warranty and the period of AMC, as applicable. In case user Department does not opt for AMC, bank guarantee will be released after completion of warranty period of three years. Bank Guarantee to be obtained for order value of more than Rs. 3 Lac.

11. Preventive Maintenance:- The vendor will visit the computer installation site at least once in a year for preventive maintenance (cleaning etc.) during warranty & AMC period even if no complaint lodged by the purchaser/user department. The Bank Guarantee of 10% of total order value submitted by Computer vendors for a period of 37 months will be released by HARTRON only after verifying adherence to the preventive maintenance reports and call reports in respect of the Computer Systems supplied. The purchasing Departments/organizations shall maintain logs/registers wherein the service visits (both preventive and call services) would be recorded. HARTRON would issue detailed guidelines on the subject to the purchasing Departments/ Organizations.

12. Delivery Period: The delivery period would be 8 weeks and 1 week for inspection for Computers & maximum 10 weeks for Server.

13. Penalty Clause: After expiry of delivery period, a penalty @ 0.5% per week for the delay of first two week and 1% penalty for the delay of next 3 weeks upto a maximum cap of 4% penalty for 5 weeks delay. Thereafter, HARTRON may cancel the order in consultation with Indenting Department/ Organization and suitable action may be taken against the defaulter firm. However, in case purchasing Departments/Organizaitons opts for accepting the Computer/Servers beyond 5 weeks delay, then 1% penalty would be continued for unjustified delay.

14. Risk Purchase: On the failure of the supplier to make supply within the extended period or otherwise on the receipt of such information in the office of HARTRON, risk purchase at the cost of supplier will be made by HARTRON within 6 months of the expiry of the stipulated delivery period by inviting short term quotations from the registered and other known suppliers. The excess cost thus incurred will be recovered from the supplier from his pending bills/earnest money or through court of law.

15. Undertaking of Rates:- All the three vendors have given an undertaking that the rates offered to GoH/ HARTRON were the lowest possible for this purchase of Computers and Rate Contract for a period of 6 months. They have confirmed that they had not offered these rates or lower rates to any other Govt. Departments/ Organizations. However, in case, it is established that they or their principal has offered lower rates through any dealer for similar model and quantity, terms and during the same period, they would be liable to pay the differential amount to HARTRON. .

16. Warranty Period: The warranty of complete system, including software support, would be 3 years from the date of installation. Warranty will cover repair/replacement of all defective parts, if any, with the same or equivalent make for any part replaced. Software media will not be covered under warranty period, but it will be replaced by the supplier against any manufacturing defects. The maintenance of systems supplied will be provided on site. Limited/ carry-in warranty will not be accepted. The supplier will provide after-sale service during the warranty period from Chandigarh or from the nearest place of installation site. The supplier will complete the service call within one working day for Chandigarh/Panchkula, within two working days for other District Headquarters and within 3 working days for the remaining locations, failing which, penalty shall be levied @ 1% per working day for totally down system and @ 0.5% per working day for partially down systems of the annual warranty amount. The annual warranty amount shall be deemed to be @ 10% of the initial cost price.

17 . Cancellation of order:
(a) If the order is not executed, as specified there in or in accordance with the written delivery schedule furnished by us, for satisfactory performance of this order, we reserve the right to cancel this order, without liability.
(b) Any loss incurred for non-execution of this order, will have to be borne by you and the same shall be recovered from you.

18. Acceptance Certificate: On successful commissioning, indenting organizations will issue an acceptance certificate.

19. Responsibilities: It will be responsibility of the vendor to keep the system in good working condition so as to ensure a minimum of 95% uptime on monthly basis by carrying out the necessary repairs/maintenance of computer/server systems otherwise it will be treated as a non-performance, on part of the vendor for which performance guarantee may be forfeited and may be debarred for future business. The vendor shall provide free replacements of equivalent parts as and when required, excluding printer ribbons, toners, tapes and floppy media. Warranty period shall be applicable from the date of successful installation.

20. Installation:
(a) The vendor will install the complete system (hardware and software) at the premises decided by HARTRON 220V +/-10% AC source; 50 Hz +/- 1Hz shall be made available at site by the user.
(b) The wiring diagrams and panels required for the system installation shall be given by the vendor in advance. User Department/Organization shall make available the necessary wiring and panels at the installation site.
(c) Full details of space requirement with dimensions should be given in advance.
(d) Also specify other details, which are essential/necessary for computer/server functioning.

21. Training: The vendor shall provide operational training on the operating system and other related software purchased.

22. Documentation: Documentation of system software, library routines etc. must be provided along with the detailed operating instructions. The documents supplied must be neat, concise and readable. They should be original, licensed copies. The documentation of the hardware should also be provided which covers the maping and other tunable parameters.

23. Reinstallation: If the need arises the computer/server supplier shall reinstall the said computer/server system at a new site without any additional charges. The agreement shall stand valid for 5 years. However, packing forwarding and insurance charges for shifting the system at new site will be borne by the user organization.

24. AMC Period: The Annual Maintenance Contract (AMC) beyond the warranty period of three years is at the sole discretion of the purchasing department, which may be availed for a maximum period of up to 3 years after the warranty period. Wherever, the purchasing department wishes to avail of the AMC for whatever period (subject to a max. of 3 years), the same would be available @5% of the total hardware cost. AMC will cover all parts except software media. Service clause for the AMC shall be similar to warranty conditions. Penalty shall be levied @1% per working day for totally down system and @0.5% per working day for partly down system of the AMC amount. The penalty amount will not exceed the total AMC amount.

25. Details of after-sale support and response time.
(a) M/s HCL have accepted that minimum two company engineers at each districts will be appointed to take care of after sale-support. Response time for district Head Quarter would be the same business day closer and outstation beyond city limits as the next business day closer. In addition, the list of their direct support offices across the state along with escalation matrix placed at Annexure-A.
(b) M/s Dell will provide services directly through their service provider after call is registered at their call center on phone/e-mail and diagnoses is done on-line same time. The engineer will visit next business day with parts The support & escalation matrix is placed at Annexure-B. M/s Electro Photo has accepted that they have service coordinator at Hisar, Gurgaon, Rohtak, Karnal,Panchkula and Chandigarh for helping customers get Dell Support.
(c)M/s HP India, through M/s Spectra Computech have accepted that response time of 6 hours is applicable in case of systems installed within 30 kms of support centers (at Gurgaon, Karnal, Panipat, Ambala, Hisar, Faridabad, Rohtak & Kurukshetra) and the next business day for all other places. The list of service centers along with escalation matrix placed at Annexure-C.


26. Billing:
(a) With every dispatch of goods or materials under the contract, invoices in triplicate will be prepared by the contractor. Invoices in duplicate are to be sent by the contractor to the indenting department, the duplicate to be returned by the indenting department with the quantities or number received duly noted thereon and the third copy to be sent by the contractor to Asstt. General Manager (Mkt.), HARTRON for record in his office.
(b) The bill /Challan should clearly mention our purchase order no. & date, dispatch particulars & date, description of stores which should be in accordance with the description given in the purchase order, item no., reference, as given in the P.O. etc.
(c) In case material is to be sent by Road, 2 copies of the invoices must be sent through the carriers for purpose of octroi check and for checking by sales tax authorities.
(d) Advance copy of Challan & Invoice must be sent directly to consignee.
(e) Each item should bear identification mark i.e. purchase order no. & S.no.

27. Location: Location of installation of each department where the systems are to be installed will be provided by HARTRON at the time of inspection.

28. Alternative Models: It might happen during the Rate Contract period that existing processor may not be available due phasing out of production by the manufacturer-suppliers. In such a situation, the supplier would supply the upgrade model at the same or lesser price. MD, HARTRON would be competent to accept higher models at the same or lesser price during the Rate Contract period.

29. Arbitration Clause: In the eventuality of any dispute, the sole arbitrator shall be Commissioner, Information Technology, (CIT), Haryana and his decision shall be binding on the concerned parties.

30. Augmentation: The supplier shall have to guarantee for a minimum period of 5 years from the date of acceptance that the system shall be upgraded to the latest version or some additional systems at their negotiated prices. (if any).

31. Jurisdiction: All disputes will be settled within the jurisdiction of Chandigarh.